All labor services are billed in half hour increments with a half hour minimum charge.
Please do not leave appointment requests on my answering machine or
voice mail. There is no way to ensure that I will be available, all
appointments need to be mutually arranged in advance.
Service: A resident of the dwelling & the owner of the computer
being serviced must be present at all times during the appointment. This
is for procedural and liability reasons.
privacy is very important to us. Anything you have on your computer is
not a concern to us. We honestly don't care about that stuff. All personal information is kept strictly
warranty policy is simple. If you request a receipt for the
services performed, it will be signed and dated by the service
technician. We warrant our labor services for 7
days. If after our service, the function, part, or program operates
properly for one full week, then our work was done correctly. Any new problems
are not related to our work and must be addressed on a separate
appointment at regular service pricing. Our warranty does not cover any
parts purchased from an outside party. NO EXCEPTIONS TO ANYTHING IN THIS POLICY!
Distance: If your location is more than 15 miles away from my base of operations in South Minneapolis there is a charge of .50 cents per mile driven to cover the time and cost of travel. If you are within the twin cities metro area which is usually less than 15 miles from our location, this charge would not apply.